Refund policy

Returning Merchandise

Please contact us to receive a Return Authorization # (RA#) before returning the products. As you may expect, we ask that you return your purchase in original unused condition, with its original packaging intact. If you received the wrong item or if there is a factory defect, your full merchandise total will be refunded; all other returns are subject to a 15% restocking fee before refund. Please take a look below for specific instructions regarding your merchandise.

- Items must be in original condition;
- Items must be returned with all original packaging and accessories;
- Print Return Authorization Number (RA#) on outside of the package;
- Pack the merchandise, including the original invoice or packing slip, in the original box. We suggest that you make a copy of the invoice or packing slip for your records.

Shipping and handling charges for returning items shipped by a seller are borne by the buyer. Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Please note: Any merchandise after 30 days of purchase will not be accepted for return.

When sending merchandise back to our warehouse, address your return to:

General Merchandise Shipping Address:

Charlene Products, Inc.
Returns Dept. RA #_______
905 Carlow Drive, Ste D
Bolingbrook, IL 60490 USA

Returns that do not meet these requirements will not be issued a refund and shipping back to you will be at your expense. 

Please allow up to 10 business days to process your returns or exchanges. Thank you for your understanding.

Damaged or Defective Merchandise

If you believe a product was shipped in error from Charlene Products, Inc., turns out to be defective, or was damaged in transit, please contact us so we may resolve the problem. Please keep in mind that all returns must be made within 30 days of receipt.