Terms and Conditions

Office Hours

Monday to Friday: 8:30am to 5:00pm, Central Time. Hours are subject to change for various holidays.

Shipping

Most orders ship within 1-5 days of receipt of order, subject to stock availability. Please allow 5-7 days for custom embroidery orders.

Default shipping service is United States Postal Service (USPS) ground service, unless otherwise requested.

UPS Next Day Air, Second Day Air, and 3-Day Select are available upon request; rush charges will apply.

Alternative shipping arrangements (for example FedEx or another carrier) are available upon request and may be charged an additional $5 handling fee.

Shipping and handling charges depend on weight and destination.

International orders will be subject to international shipping rates. Any taxes and duties are the responsibility of the receiver.

Terms

Credit Card: We accept all major credit cards. Your credit card will be charged upon shipping of the merchandise. A $50 fee will be charged to your account for any credit card chargebacks. Credit card purchases may require a signed authorization form before invoices are shipped. Contact our customer care team for the credit card authorization form.

Returned Checks: A $35.00 fee will be charged to your account for each returned check. We reserve the right to change your current terms.

Tax Exempt Customers: We require a signed State Tax Exemption Certificate on file before shipping your first order.

Returns

If you have a problem or discrepancy with an order, contact customer service at 1-800-888-6188. Please have your invoice ready.

If you are not satisfied with our products, please contact us for a return authorization number within 30 days of receiving your item. A 15% restocking fee applies to returned merchandise, except for wrong, defective or damaged items, which are refunded in full.

You will have 30 days from receipt of the return authorization number to send the item back to us. Returned items must be unused and in the same condition as received. Custom embroidered, printed or decorated items may be returned or exchanged within 30 days for a $15 fee. Items that have been worn or washed cannot be returned. Garments must be inspected for defects immediately upon delivery.

Include a copy of the invoice to ensure proper credit. Please allow up to two billing cycles for your credit to appear on your statement.

Exchanges

All exchanges must be made within 30 days of receiving the item. Contact us for an exchange authorization number.

The returned item must be unused and in the same condition as received.

Custom embroidered, printed or decorated items may be exchanged for a $15 fee. Items that have been worn or washed cannot be exchanged.

Shipping and handling charges are paid by the customer on all exchanges except for defective merchandise.

If the product is defective, we will issue a call tag (shipping and handling charges will not apply) and replace the defective product immediately. Defective merchandise must be returned to us with a piece of tape indicating the location of the defect or flaw.