Shipments and returns
Orders are generally dispatched within 2 business days after receipt of payment (subject to stock availability). Please allow additional 3-5 business days for custom embroidery orders, if relevant.
Expedited shipping is available to most locations. See shipping options upon purchase. Shipping charges depend on weight and destination of package. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
International orders will be subject to international shipping rates.
A tracking number will be provided you with a link that you can track your package online.
Boxes are amply sized and your items are well-protected.
Please email us to receive a Return Authorization # (RA#). As you may expect, we ask that you return your purchase in unused condition, with its original packaging intact. If you received the wrong item or if there is a factory defect, your full merchandise total will be refunded; all other returns are subject to a 15% restocking fee before refund. Please take a look below for specific instructions regarding your merchandise.
- Items must be in new condition
- Items must be returned with all original packaging and accessories
- Print Return Authorization Number (RA#) on outside of the package
- Pack the merchandise, including the original invoice or packing slip, in the original box. We suggest that you make a copy of the invoice or packing slip for your records.
Shipping and handling charges for returning items shipped by a seller are borne by the buyer. Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Please note: Any merchandise after 30 days of purchase will not be accepted for return.
When sending merchandise back to our warehouse, address your return to:
General Merchandise Shipping Address:
Charlene Products, Inc.
Returns Dept. RA #_______
1340 Internationale Pkwy, Ste# 300
Woodridge, IL 60517 USA
Returns that do not meet these requirements will not be issued a refund and shipping back to you will be at your expense.
Please allow up to 10 business days to process your returns or exchanges. Thank you for your understanding.
Damaged or Defective Merchandise
If you believe a product was shipped in error from Charlene Products, Inc., turns out to be defective, or was damaged in transit, please contact us so we may resolve the problem. Please keep in mind that all returns must be made within 30 days of receipt.